Interview with Datuk Paul Chan, Founder of HELP University (English Translation)

如之前所述,訪問精英大學創辦人拿督陳德鴻耗時7小時,非常心狠手辣地改寫又改寫,後來刊登在2011年10月1日的一號人物專訪中。

這篇專訪(讀:每個學生都是我的傳承現在有了英文翻譯本,譯得蠻不錯,用英文來讀自己的訪問稿,讀起來感覺…別有一番風味?事實上訪問是用英語來進行,如果使用英文來下筆,我就省了一番功夫,而從英文到中文,再從中文到英文譯本,當中是否有流失了一些神韻?


 
The No.1 Personality: Chan Tuck Hoong
      Founder of HELP University
  
Establishing Institution Brings Fulfillment,
Chan T H Produces Well-known Students.
By Chan Foo Hoong

The name of HELP University originally stands for the abbreviation of “Higher Education Learning Philosophy”. In retrospective, this world known institution was originally formed with the intention to provide assistance to those disadvantaged groups.


Introduction:
The President and founder of HELP University, Datuk Chan Tuck Hoong was called “Ah Woon”  (Note: “Woon” means “change” in Cantonese) when he was young. This was because he was treated like a “human ball” soon after his birth for being sent to his aunty who brought him up, in order to save the life of his ailing mother.

Staying near Sek Yuen Restaurant at Pudu, KL and being raised in a poor family, Datuk Chan led a life of misery when young. However, he never felt inferior to others. Now, after going through the major part of his life, our economist cum entrepreneur realizes that being given the chance for education is a “change” for him to cherish a sense of fulfillment in the final outcome.  

Starting like a feather-weight  bird, Chan Tuck Hoong had been equipped with the wings of education to fly high in the realm of the industry for over 40 years (Translator’s note: “Hoong” in Chinese means flying swan, a metaphor for high flyer). Chan talked about education with Oriental Daily News in an exclusive interview,  “Education will lead you to question: ‘Why are we here? What should we do?’”

(Main Article)
Chan reiterates that to be involved in education, one must have the passion to contribute. He likens this obsession as a compulsive gambler. “You must have that obsession to help others, otherwise you won’t be able to stay long in education,” says Chan.  
But the emphasis is on legacy, like the soothing fragrant air immersing people all the way. “Everyone I help is my legacy. This does not mean owning a vast campus or earning RM2million or 3million. Money can come and go, But if 30% of my students fail to achieve, that’s a great failure!”


“If I am making a cup, I won’t fail. I can redo if I didn’t do a good job. But if our students studying here for two to three years without learning things other than acquiring the degree, we have failed.”
“We are not here to count how many first-class honors we have ‘produced’, but how many weak students we have been helped.”

Capability Comes From Learning, Master Comes from Coaching
 “In education, we should look at the philosophy. Without the philosophy, it is mere profit and transaction of money.”  Chan points out.
He always believes that ‘Capability comes from learning, master comes from coaching’. But the ultimate function of  education is moral character: good moral comes first, next the leadership, competency, then only ‘functional skills’.
Education is character building through self-reflection. It should include the virtue to differentiate between the right and the wrong.
“A successful person may not be wealthy. But first of all he must be an upright person, being looked upon by his children as behavioral model.  Secondly, he should know how to influence others with his thinking and conduct. Thirdly, he should be able to impart knowledge and skills.” Chan reiterates.
Chan began his lecturing career in University of Malaya in 1963. Now he has students everywhere.  Last month he just had had a gathering with his students who were with him 38 years ago. There is a sense of satisfaction in it. “But if your former students meet you and refuse to greet you, then they don’t like you, you have failed.” he cautions.

Think Exponential, Act Material
Holding the honorable position as the Chairman of a public listed company and entrepreneur, Chan holds on steadfastly to two world motto. First, to THINK EXPONENTIAL, always think of the macro setting, big dream and broad perspective. Second, ACT MATERIAL, be pragmatic, act on the details.
     “Sometimes people simply cannot think out of the box. I used to listen people saying ‘But…’, I am tired of it because they are setting their own obstacles.”, says Chan.
  During those earlier years, Chan made a decision to forgo his prestigious position in UM after feeling that not much breakthrough could be effected. With the advice from the first owner of KFC Loo Cheng Yi, Chan and his wife Low Kam Yoke decided to throw in all their lots and venture into the outside world.  
For the start, they rented two classrooms in KL to provide tuition to those students who were preparing to sit for the London University degree examination. That was a major turning point in his life during which he had to literally biting his teeth to keep going.

No NG For Stage Performer
“I was totally unprepared and unequipped for the undertaking – no skills and no experience in running business. Since I was not under retirement then, I was not entitled to pension.’
“Many academicians could not become entrepreneurs because they relied heavily on their past glory, academic journal articles and Ph.D thesis to work on. But all these won’t transform you into an entrepreneur, they become a form of burden instead.” says Chan.
“I was like a ‘stage actor’ rather than a film actor. As film actor acting in front of the camera, you can replay if you commit errors in your presentation. But being on the stage is entirely a different story, you learn while you perform. To live and to do business involve both learning and doing at the same time. ”
“Therefore either I perform or perish.”
Come 25th anniversary, HELP has been upgraded into a full-fledged international university with multi campuses, over 10,000 students. Its holding company, HELP International Corporation has been ranked among the top 200 financially best managed enterprises in Asia by the Forbes Magazine. In retrospective, Chan really did not act out any NG scene.  

  Chan has an enormous piles of books in his possession. Other than his personal library, books are also found in his bedroom.  



Frugality Breeds Virtue, Poverty Can Be Positive
Since young, Chan was already had a high standard of self-benchmarking. He remembered  when he was 10 years old, he only managed to achieve his class position at 13th. He was afraid to go back to his auntie’s  house because he used to score the top position in the class.
In reminiscence, it was the fear of tarnishing the family’s name that mattered. “People nowadays will say if you fail, try it again. But to us, we can’t afford to fail.” Chan stresses.
“In those days, we walked to the school along the railway line, having nothing luxurious, staying in shabby house, no proper toilet, no electricity and water, under the roof was the muddy floor……. But I used to cycle with my playmates to Imbi Road to steal the fruits from those bungalow  parlours. All these brought me  joyful memory.”
To Chan, schooling was a ‘getaway’. “I would cry during the school holidays because I could see my classmates. I did not like to be at home.”  recalls Chan.
As it was believed that Chan needed to be brought up by someone else for the sake of his mother’s good luck, he was under the care of his strict and self-disciplined aunt until he was 10.  As a child, Chan had to help his aunt to man the store counter selling cigarettes and candies. He often took a bus from Pudu to a wholesale shop opposite the Rex Theatre at Sultan Street to buy cigarette fibre and repack it into cigarette rolls for sale. “That was the time I learned to be independent”, Chan says.

 
 “Sometimes people simply cannot come out of his mind-set. I used to listen people saying ‘But…’, I am tired of it because they are setting their own obstacles.”

Up-streaming To Enter Elite School
Chan’s father was a petition writer working outside the court house at Mountbatten Street (now Jalan Tun Perak). He typed letters and helped applying license etc. for those people  illiterate in English.   “All that my father possessed were a type-writer and a stool. Once in a few months, our family would run out of money and my father would pawn his type-writer to get some money. ” Chan narrates.

While at the primary school, Chan already longed to enter the prestigious Methodist Boy School, KL, which was known as Horley School by local community. He did attend the school at the  Form III level but only admitted to Methodist Afternoon School organized by the missionary specially for those weak students. “Though my class started in the afternoon, I was already in the school at 10:00am standing outside the classroom watching those students learning in the normal classes.”
Thereafter Chan was abale to score well in Form III public examination and he took the initiative to write to the Japanese Principal, Mr T Mori for admission into the normal class but still in futile. It was not until he passed the entrance examination for Sixth Form that he was finally allowed to study in the school of his dream. “No one helped me, even the choice of school was made by myself,” says Chan.
Even after entering the University of Malaya, Chan still had to come to term with adversity. At his place of stay still lack of electricity power. Whenever Chan borrowed books from the library, he would have to make notes over the night. “Those days at the kitchen, we used ethylene gas lamp that use to ripen fruits for lighting purpose. It was after sometimes later that we acquired a kerosene pressure lamp….. ” Chan says..
After graduation from UM, Chan swiftly took up teaching job. At one time he was offered a scholarship to further study at Oxford University but it did not materialize due to some family matters. However, other scholarships soon came in for him to study his Master and PhD degrees in Canada and Australia.
As the saying goes: A hero’s background history needs no questioning. But Chan was quite indifferent to  glamorous and humble situations. “I wouldn’t feel the pinch as I had never seen a rich man. It is only when you realize the difference that you will sense the pain. ”
   “Many Malaysians thought that things they enjoy are nothing but godsend. In actual fact, working hard, work performance, rewards and recognition are the natural sequence of things happening. But our Malaysian friends fail to see it. They upset this logical order of events by getting their rewards prematurely. ” Chan comments.
There are always reasons for one to be prosperous.  Looking back over his past, Chan has this to say. “So, to have poor is nothing bad after all.” 


Wife’s Narrow Escape From Death Brings Enlightenment About Reality Of Life

   The incident of Chan’s spouse Datin Low Kam Yoke’s narrow escape from death opened a new horizon to him about the truth and reality of life and he began to appreciate more the uncertainty and intangibility of one’s destiny.
   In 2001, Mdm Low shuttled between Indonesia and London. Upon her return to Malaysia, two days before Christmas eve, while tidying up her luggage to prepare for the trip to Kunming, China, she suddenly fainted at the toilet.
   All her family members were at nerve’s end and sent her to several hospitals for treatment. Diagnosis showed that she had aneurysm. “Her chance of survival was only 18% at that time. The blood vessel had burst and needed to be clamped. Subsequent operation didn’t solve the problem as the tumor is too deeply seated. ”
   Tumor of the artery was caused by defects related to the thinning down of the arterial wall and the affected part had inflated like a tiny balloon. Should the pocket rupture under tension, hemorrhage and stroke of the brain will ensue.  
Chan still dreads over that incident until nowadays. “I was extremely frightened then. When the doctor explained to me about it, my mind was totally blank like an unprepared student confronting a major exam, I could hardly take in anything being uttered by the doctor, ” says him.
 Mdm Low was in the state of coma from Christmas eve to the 15th day of Chinese New Year Festival. The whole family was mobilized to look for well-known doctors all over the place and two operations were done on her each of which took  7 to 8 hours.  The second operation was successfully carried out in Bangkok by a French specialist who happened to visit South East Asia.
“That’s why nowadays I treasure every morning I have because God has bestowed me with another 24 hours to live. Every day before my sleep. I will thank God and all those for enabling me to thrive for another day. No matter what I have done, folly or wise they may be, I continue to cherish the beauty of life every time I woke up in the morning, as long as I still can walk, can think and can see things around. ”
Life is finite, now how to create infinite things  is another matter, “This should be our attitude towards life. People like to pretend that death doesn’t exit but actually it is always there,”  Chan opines.
He frankly admitted that there was time when he was lavish. That was when he earned his first million. He purchased a pair of trouser and a tie in Hong Kong, each costing him RM500.
“Now, I am no more concerned about who the manufacturers of those goods are. Look at the loose fibre at the tips of this pair of trouser of mine. My assistant used to complaint about the trousers I wore. But I am not bothered. I bought ten pairs of socks of a single color, I bought neck ties that cost RM3. It is immaterial.,” says Chan.
“You cannot depend on your clothes to draw people’s attention. The necktie worn by some Tan Sri’s are more expensive than yours. What you own is also owned by others.”


Casual chat with Chan (Q & A excerpt)
Q: How do you get your motivation?
A: Some people get their  motivation externally like money. power and recognition but I rely on intrinsic and internalize.

Q: What is leadership?
A: Leadership is not about how good you are but how good you can make out of others.
     Some people cannot be good leader because they dare not engage persons who are better than them. The moment you give them  something bigger to do, they will collapse.
    So, to destroy somebody, what you need to do is simply offering  him a higher post.

Q: Isn’t it important to gather one’s will power? But how to cultivate the self-awareness about  it?
A: Many people don’t know who they are because they dare not ask about it. Because when you ask, you are fear to realize what you are not good at.   However, you often tell others what you are good at. You hide something behind……not many  people are sincere. Hence, it is not easy for people to have self-awareness.    We need self-reflection really.  

Q: How do you self-reflect?
A: Ask yourself every morning: What have I done?  What mistake have I made?

Q: Will you be regretful when you wake up in the morning?
A: Everyday. There are two types of regret: the first is what you have done, the second one is what you have not done.
For instance, I will say I wish I were 40 because I have come to know so many things now. But  will I say that when I was 40?  Maybe I am just talking nonsense.

Q: Every time you open your eyes for another new day, you start to think of repenting and to be regret about something. Isn’t that negative?

A: Yes. When you thought of something in the past, you tend to be sorry about certain things.  But whatever gone is gone. You need to turn your regret into positive force rather than  having negative attitude.

Q: How do we handle inter-personal relationship?
A: Putting on a positive attitude would not hurt anyone. Even if you don’t mean it, it’s still alright because you don’t harm them. Sometimes personal relationship involves working relationship, what you said might cause him to hate you for 30 years or keep it in his heart for  40 years.
    Then do you know the difference between human and dog? The dog will not harbor hatred.
    They will fight and forget, for food. But human with thought , wisdom and memory will harbour hatred for many years. Come the time, they will kill their opponents.


Note on the interview

Caption text: Chan (left) sharing the parts and parcels of life with our  News Editor Chan Foo Hoong .

Interview Remark:
Just Like Listening To the Wind and Wave In An Ink Painting          
By: Chan Foo Hoong
Chan Tuck Hoong is a captivating story-teller. I purposely keep some of the terms mentioned by him in English in the text because they carry dual meanings. Some statements were delivered with rhythmic intonation and is an unusual treat and sensation to the listener.
Chan’s repertoire of reading materials can be said to be voluminous and fascinating. The design of his house suggest certain adherence to the essence of five dimensions in Chinese philosophical thinking. All the windows in his house are without grills. According to Chan, this is to create an impression in one’s mind of being living in a painting of water calligraphic ink. Every window is equivalent to a piece of ink painting work. Through them, you can watch the silhouettes of the trees outside, a scene intertwined with the tempo of life.
It came to my mind about a verse from a poem that states: ‘Should you query about the meaning of engrossment,’. The verse that follows it will be ‘Just Like Listening To the wind and wave In An Ink Painting’ – a faithful reflection of Chan’s path of his inner self indeed. Along the path, he may feel some emptiness and solitude at times but the void being created can be richly perceived and interpreted through the eyes of one’s mind.



 
Personal Profiles
Name: Chan Tuck Hoong
Position: Founder & President of HELP University, Chairman of HELP International Corporation.
Year of Birth: 1943
Family: Married with Mdm Low Kam Yoke with a son, a daughter and four grand children
Academic Qualifications: B. Econ, UM (1966);  Master in Economics, U. McMaster, Canada (1968);  Ph.D in Economics, Aus. National U (1974).
Experiences:
·         HOD, Applied Economics, UM
·         Consultative Advisors to several Universities in China, US and Australia
·         As think tank member to several Economic Master Blueprint of international organization and     Malaysian Government; As leading member in formulating the KL Composite Index
Company Profiles
·         A public listed company with core business in education, training and professional extension training services with plan to set up private secondary schools

·         Its subsidiary company runs the HELP University which offers Foundation courses, Degree and postgraduate courses
The company recorded a turnover of RM152m and a pretax profit of RM26.70m in 2010.





只是一臉青春痘


那天無意中翻讀到詩人兼文學家余光中這篇文章時,頓有醍醐灌頂之感,寫在36年的感歎時事,但迄今仍是不朽,堪稱經典傑作。但不朽的可悲就是現在這種中文式微的情況更形惡化。

讀余光中的散文與當時時評,即可領略到中文的超級魅力,不少古雅但幾近遺忘的字眼,在他手中像魔術師般變幻無窮,字字珠璣,近乎可屆詠嘆。我們何需屈從或趨附在英文那種冗長贅言的句式裡?

但可悲的是,到底我們做為文化體系之中的一員,是否察覺到這些現象,更遑論去防守吧。

你勞心勞力地去審閱那些四不像,妖里妖氣的譯稿,辭藻句法走位,不專精,也太淺顯,甚至語意牽強生硬,不知所云的門面語。你告訴相關人士如何翻譯如何抓意思,走運的是你會獲一個白眼就是一個藐視的嘴角,難過的是天天都需生吞這種快熟麵般的行貨。又或是堂而皇之使用谷歌翻譯來硬硼硼的字詞交出來,大言不慚。再追問下去,得到的辯解是「因為我不是你。」、「我不熟悉經濟/稅務/醫藥/法律(云云)…課題,所以我不明白」

受過高等教育,可通三種語言,每天讀聽寫文字,為何下筆不苦心鑽研,長期經營?自卑又自虐自家的語文,還虐待閱聽者的腦袋。

不過,面對半生不熟的文字與譯文,只是惹人生氣的青春痘。去搓揉它,只會惹得滿手糊汁;讓時間去蹉跎它吧,遲早成為烏黑的死細胞;爆發吧,到最後只是滿目瘡痍。半生不熟的後果最好是自生自滅吧。就看個人怎樣去處理自己。

新聞只是一天的壽命,沒用時就成了文字垃圾。但我始終覺得,新聞時態怎樣嬗變,掌握表達的工具最重要,即使是平平無奇的一篇外語新聞,撥開表面去探攫內在意義,反思之餘精工文字,還是可以一沙一世界俯瞰人間事。



哀中文之式微

余光中

「關於李商隱的錦瑟這一首詩,不同的學者們是具有著很不相同的理解方式。」「陸游的作品裡存在著極高度的愛國主義的精神。」類此的贅文冗句,在今日大學生的筆下,早已見慣。簡單明瞭的中文,似乎已經失傳。上文的兩句話,原可分別寫做:「李商隱錦瑟一詩,眾說紛壇。」「陸游的作品富於愛國精神。」中文式微的結果,是捨簡就繁,捨平易而就艱拗。例如上引兩句,便是一面濫用大而無當的名詞(理解方式、高度、愛國主義),一面亂使浮而不實的動詞(是具有著、存在著)。毛病當然不止這些,此地不擬贅述。

日常我所接觸的大學生,以中文、外文兩系最多。照說文學系的學生,語文表達的能力應無問題,而筆下的中文竟然如此,實在令人擔憂。我教翻譯多年,往往,面對英文中譯的練習,表面上是在批改翻譯,實際上主要是在批改作文。把「我的手已經喪失了它們的靈活性」改成「我的兩手都不靈了」,不是在改翻譯,而是在改中文,翻譯如此,他如報告、習作、論文等等,也好不了許多。香港的大學生如此,台灣的大學生也好得有限。

此地所謂的中文程度,卑之無甚高論,不是指國學的認識或是文學的鑒賞,而是泛指用現代的白話文來表情達意的能力。然則,中文何以日漸低落呢?

現代的教育制度當然是一大原因。古人讀書,經史子集,固亦浩如煙海,但究其範圍,要亦不出人文學科,無論如何,總和語文息息相關。現代的中學生,除了文史之外,英文、數學、理化、生物等等,樣樣要讀,「於學無所不窺」,儼然像個小小博士。要我現在回頭去考大學,我是無論如何也考不取的。中學課程之繁,壓力之大,逼得學生日與英文、數學周旋,不得不將國文貶於次要地位。所謂國文也者,人人都幻覺自己「本來就會」,有恃無恐,就算臨考要抱佛腳,也是「自給自足」,無須擔心。

文言和白話對立,更增加中文的困難。古之學者,讀的是文言,寫的也是文言,儘管口頭所說與筆下所書大不相同,形成了一種病態,可是讀書作文只要對付一種文體,畢竟單純。今之學者,國文課本,讀的大半是文言,日常寫的卻是白話,學用無法一致,結果是文言沒有讀通,白話也沒能寫好。兩短相加,往往形成一種文白夾雜的拗體。文白夾雜,也是一種不通,至少是不純。同時,國文課本所用的白話文作品,往往選自五四或30年代的名家,那種白話文體大半未脫早期的生澀和稚拙,尤其淺白直露者,只是一種濫用虛字的「兒化語」罷了。中學生讀的國文,一面是古色斑斕的文言,另一面卻是「我是多麼地愛好著那春季裡的花兒」一類的嫩俚腔,筆下如何純得起來?

不純的中文,在文白夾雜的大難之外,更面臨西化的浩劫。西化的原因有二,一為直接,一為間接,其間的界限已難於劃分。直接的原因,是讀英文。英文愈讀愈多,中文愈讀愈少,表現的方式甚至思考的方式,都不兔漸受英文意識的侵略。這一點,在高級知識分子之間,最為顯著。「給一個演講」,「謝謝你們的來」,是現成的例子,至於間接的影響,則早已瀰漫學府、文壇與大眾傳播的媒介,成為一種文化空氣了。生硬的翻譯,新文藝腔的創作,買辦的公文體,高等華人的談吐,西化的學術論著,這一切,全是間接西化的功臣。流風所及,純正簡潔的中文語法眼看就要慢慢失傳了。三五年之後,諸如「他是一位長期的素食主義的奉行者」的語法必成為定格,恐怕沒有人再說「他吃長素」了。而「當被詢及其是否競逐下屆總統,福特微笑和不作答」也必然取代「記者問福持是否競選下屆總統,他笑而不答」。

教育制度是有形的,大眾傳播對社會教育或「反教育」的作用,卻是無形的。中文程度低落,跟大眾傳播的方式有密切的關係。古人可以三年目不窺園,今人卻不能三天不讀報紙不看電視。先說報紙。報紙逐日出版,分秒必爭的新聞,尤其是必須從速處理的外電譯稿,在文字上自然無暇仔細推敲。社論和專欄,要配合時事近聞,往往也是急就之章。任公辦報,是為了書生論政,志士匡時,文字是不會差的。今人辦報,很少有那樣的抱負。進入工業社會之後,更見廣告掛帥,把新聞擠向一隅,至於文化,則已淪為遊藝雜耍。報上常見的「翻譯體」,往往是文言詞彙西化語法組成的一種混血文體,不但行之於譯文,而且傳染了社論及一般文章。「來自四十五個國家的一百多位代表們以及觀察員們,參加了此一為期一周的國際性會議,就有關於成人教育的若干重要問題,從事一連串的討論。」一般讀者天天看這樣的中文,習以為常,怎能不受感染呢?

自從電視流行以來,大眾和外面的接觸,不再限於報紙。讀者變成了觀眾或者「觀聽眾」,和文字的接觸,更疏遠了一層。以前是「讀新聞」,現在只要「聽」新聞甚至「看」新聞,就夠了。古人要面對文字,才能享受小說或傳奇之趣,今人只須面對電視,故事自然會展現眼底,文字不再為功。熒光幕上的文字本不高明,何況轉瞬已逝,也不暇細究了。「消息端從媒介來」,麥克魯恆說得一點也不錯。我曾和自己的女兒說笑:「男朋友不准打電話來,只准寫情書。至少,爸爸可以看看他的中文通不通。」

戲言自歸戲言。如果教育制度和大眾傳播的方式任其發展,中文的式微是永無止境,萬劫難復的。

一九七六年二月

「不是你說會做什麼,而是你做過什麼」──訪阿茲哈


寫在前面:
你是否也有「兩本書」?

阿茲哈在訪問中提的「兩本書」,其實是打滾職場的真理,工作上的不愉快,需憑藉快樂回憶、美好的人事來保持著正能量,而將壞上司化為反面教材,不是懷恨記仇,而是告誡自己:切記勿犯此等錯。

的確,你是否遇過光說不練的主管?又或是宣告自己是天下無敵、無所不曉的上司主管?若是如同阿茲哈所言,在心裡幽一默:「難道你有過百歲命?」心中會好過一些吧。

人人職場際遇皆不同,你姑且可相信「造化」,但採訪後我想到的是:是人、是鬼或是百歲命的老妖,你我都會看在眼裡,即使我只是芸芸眾生一人。


12月1號人物:拿督阿茲哈.阿都哈密(Datuk Azhar)
吉隆坡捷運公司(MRT Corp)首席執行員
刊於2011年12月1日,《東方日報》,「1號人物」版


 

捷運工程已箭在弦上,而捷運公司只有25人小團隊,暫駐紮臨時辦公室,然而阿茲哈仍樂在其中,強調小隊出發,一切仍以績效為重。



吉隆坡捷運公司首席執行員拿督阿茲哈說:「全球不是每天都蓋捷運」,反映他已抓住機遇。

巴生谷捷運計劃貴為大馬史上最昂貴的基建,阿茲哈在9月1日上任時清楚知道理念,自己能舉足輕重。

其實阿茲哈來頭不小,去年中受委暫代大馬森那美集團的主席及集團首席執行員2個月,之前更是森那美集團種植的董事經理,而種植業是森那美集團70%收入的活水泉源。

這位企管經驗豐富的驍將,接受《東方日報》的獨家專訪時,分享著他如何舉重若輕遊走商界時,箇中三昧很簡單:只有兩本書,還有父親的一句話。



阿茲哈的父親曾告誡他;「兒子,你可以成為Orang(眾生),也可選擇成為Manusia(人類)。」

一句言簡意賅的金玉良口,是阿茲哈緊記在心的教誨,他迄今悟出其真諦。「最重要是,你自己要選擇,你要改變局勢。」

當初阿茲哈受欽點出任捷運此等霸級計劃時,他不禁反問「為何是我?」,但也左思右想是否該接任,選擇權在手上。

而阿茲哈的父親用馬來文道出的訓誡,縈迴在心頭。「你可以是一個人,但只是芸芸眾生的一個人,你會丟失了自己,如果你是一名人士,你有一個身份。」

「最後你要成為眾生,還是一名人士,它都不會無緣無故發生,這都是你自己所促成,你無法要求別人為你改變。」

處事為人上班,要的是面容模糊平凡人,還是要鶴立雞群?阿茲哈望著我們時,舉一反三闡釋,「例如,你要成為編輯,或是『獨一無二』的編輯?」

至於是哪兩本書讓他領悟至深?阿茲哈道出別番奧妙;「我個人生命中有兩本『書』──不是真正的書,而是放在腦子裡的書。」

「第一本『書』中記下我工作上、生命中最美好的時光,人與事,我會不時翻閱這本『書』,協助我成長、發展自己,讓我思考。」

「我有另一本書,記下過去我的上司對我所做過的『壞事』,提醒我自己不要重犯這些錯誤。」

所以一本是寶典,另一本是反面教材「參考書」,阿茲哈笑說:「一切是我自己原創。現在這兩本『書』,已有一定的厚度。」

「你從好的上司學習,也從壞上司『學習』。如果我們不喜歡這些行為,又用同樣方式對待他人,別人也同樣不高興。」


阿茲哈說,許多人都誤會貴為一名領導必須萬事通,但這是千錯萬錯,而其中一種壞老板的類型是:四處炫耀自己的本事。

「曾有位老板總愛對人說:『我在建築領域有30年經驗。』在另一場會議時又說,自己在行銷業有20年經驗、會計有10年經驗,我心想,數十年加起來,難道他有110歲?」


「但你不必如此對外人說你無所不曉,不可能有人無所不知的。你這樣做是對己不利。」

他堅持坐言起行,「最重要的是你做過什麼,而不是說會做什麼。」


去年5月森那美集團因超支疑雲而落至群龍無首,該集團主席敦慕沙(左)宣佈阿茲哈為暫代首席執行員,阿茲哈之後在受訪時曾豪情說「森那美要在5年內回本、淨收入達雙倍成長」,但2個月後阿茲哈交棒予峇克里,如今他轉戰捷運工程來達標。


阿茲哈:我主張以簡化繁

阿茲哈說,他是慣於以簡化繁。「我是一個非常簡單的人,視物要以簡單的方法去做,不必兜圈。」

他舉征地風波為例,動用法律來解決問題,應是無計可施之後的方法。「所以我主張先於業主商談、解釋,而你是要處理業主的情緒,就要越簡單越好,若不然搞到繁雜不已,業主不明白。」

阿茲哈總有一股從容的氣質,他說,其實做當家,需要非常高的智商與情商管理,處事易或艱難,事在人為。

阿茲哈涉足之領域五花百門,他領悟到管理品質是一道關鍵。「這要看你如何執行,去完成任務。不論我在製造業、種植業、油氣業都不重要,只要你了解、去處理課題的重點,執行良好的項目管理。」

阿茲哈是特許會計師出身,但他坦承當會計師只有6至7年光景,之後已擢升到管理職,並非名符其實會計師了。

他一馬平川地從保險、通訊業、製造業、油氣業、重型機械,再到種植業,都讓阿茲哈接受全新的企管經驗洗禮。「這種環境可讓我學習良多,我覺得自己是幸運的。」



主管與人父:穩重與執行

阿茲哈比喻,當公司主管與貴為人父,有異曲同工之妙。

提及其平步青云的人生時最重大的事故,阿茲哈就是成家立室。「結婚讓人生方向完全改變,你會變得更穩重,你單身時可以甚麼都不管,但你結婚後,你必須負起責任。」

阿茲哈是將管理家庭之道,套用在工作。「即使你仍非常年輕,你當父親時就必須為孩子著想,規劃家庭的未來,包括買房、買車、為子女供書教學。」

「同理的,身為一名主管,你必須執行你的計劃,確保所有的工作能做好,並讓公司賺錢。」

「奇怪的是,有的人可以成為好的父親,但卻是一名壞主管。他們無法採用同樣的原則。」

對於管理態度,阿茲哈承認,他是一名重視效率多於工作時間的管理人,「以前週一週二沒要務,我甚至可去打高爾夫球,但週六週日有任務,我一定會回來做完。」

「你朝九晚五逗留在辦公室,不表示你就擁有生產力。我不是看你花多少時間在工作,而是看你做了甚麼。」


「我們不是奴隸主,當人們無事好做時,強迫他們一直坐在座位上是沒用的。當前資訊發達,在任何地點工作都無所謂,只要當我聯絡你時,你必須在電話響第三聲時接聽電話。



阿茲哈(左2起)會見子女的機會漸少,但就以平板電腦存下多本相片簿,即時打開即可解分隔兩地的思愁,其中一張是他與妻子拿汀阿美娜頓,攜著長子丹尼爾(左起)及幼女娜美拉到法國巴黎渡假的合照。

副文三:

工作纏身,妻兒分隔兩地

在英國倫敦出生的拿督阿茲哈,3歲後隨家人返馬在霹靂州太平長大,19歲後重返出生地負笈大學,在1980年初畢業後回馬工作數年。

雖是遊走兩地,但阿茲哈自認是「百分百」馬來西亞人,熱愛大馬的生活方式。

1985年碰上全球經濟不景時,當時他身邊不少朋友都失業了,「雖然當時我還有工作,但不景氣之下,我覺得是機會往外闖。」

那時他剛新婚,與妻子到英國打工,夫婦倆身漂異鄉5年後,夫婦倆打算組織家庭了。

但他才發覺要在英國養兒育女非常重本,「當時褓姆費是每小時8塊半英磅,即使我們夫妻倆每天8小時工作,基本上我們是為褓姆『打工』。」

所以那時他們決定回馬生兒育女,如今長子19歲、幼女14歲,皆在英國求學。

但因工作關係,阿茲哈與孩子的接觸漸少,未出掌吉隆坡捷運公司首席執行員前,一年平均才見子女3、4次,如今他預料一年只能見子女一次。

阿茲哈說其妻子經常埋怨,認為他把太多時間放在工作上,而忽略家庭的生活。他笑稱,「這是因為妻子有在哪裡,當我不在時她可以代表我,到現在我還努力讓她明白這一點。」

捷運計劃纏身的阿茲哈,坦言「零休閒活動」,現在是忙工作,「我以前經常打高爾夫球及旅遊,但以我目前的年紀,我希望花更多時間與我家人在一起。」

阿茲哈說,由於捷運計劃目前剛起步,它需要許多的關注。「目前是非常關鍵的時機,我們必須確保這個計劃朝向正確的方向。」



阿茲哈身負著改造社會的使命感去接掌工作,強調即使捷運不賺錢,但人民會受益,而更具生產力,就是所謂的增值。



冷對指摘:我們是專業人士

阿茲哈強調,捷運工程絕非為大選而展開,「我們讓政治人物來處理大選,我們是專業人士,焦點是在捷運。」

阿茲哈坦言,征地風波的喧囂,讓他感到焦頭爛額,包括被指責。「但我能做甚麼?這是自由言論的國家,人們可以說我是壞人、土地強盜、說我搞『分而治之』手段…我當然非常失望,但我必須克服它。」

阿茲哈寧願不理這些眾聲喧嘩,「每天你都被這些言論影響,你就無法開工了。如果我們感到冒犯似地而去反駁,我想這於事無補,我們在這是為國家、人民好,而不是只為政府。」

他反問:「有人說這是為大選買票、歛財等,但如果我是政府,為什麼大選快來了,我還要建捷運,搞這麼多問題?」

至於出掌捷運公司後馬上接過征地爭議的燙手山芋,是否有一絲後悔時,他答得妙:「沒有,只是低估工作量。」

「雖然我很累,但我享受著工作,而且目前蓋捷運,是為了將來,這是莫大的滿足感。」

巴生谷捷運工程是大馬史上最昂貴、規模最大的基建,不論是技術層面或是財金投入,近年來要屬大馬最繁雜的項目。

阿茲哈深明這是難得一遇的機會,「我們不是每天都建捷運,即使是當前舉世一看,你可以屈指一數有多少捷運工程在建著──非常少。」

如今阿茲哈不諱言,征地爭議一日懸而未決,一日就如劍在弦。「是否有壓力?每天都感受到。」

「但要切入解決,設身處地,從擁地權業主角度去看待。假設我父親在武吉免登留給我一塊地,但政府要拿走,我該怎麼做?」



人物誌:

姓名:拿督阿茲哈.阿都哈密
職位:吉隆坡捷運公司首席執行員
年齡:50歲
家庭:已婚,育有一子一女
資歷:
─2010年5月:曾暫代森那美集團主席及集團首席執行員2個月
─曾是森那美種植董事經理
─切爾西資本公司創辦人兼董事經理

─1989年:英電訊公司內部稽查經理
─1991年回馬,在大馬保險協會合作社,出內部稽查主任
─1994年加入森那美集團,曾出任集團旗下多項要職,如森輪胎國際公司、森Conoco能源的商務發展董事、工程油氣的集團總經理
─2001年11月至2002年10:國企國際控股的集團首席執行員
─2003年:重返森那美集團,出任森那美種植的商務發展董事
─2004年7月:大馬拖拉機控股董事經理、兼管森那美重型機械部,掌管中國、香港等地亞太區業務
─2006年7月:森那美種植董事經理、兼任森那美集團的種植、農商部執行副主席

專業社團經歷:
─曾任大馬棕油協會主席、大馬棕油董事成員、大馬棕油理事會成員
─英國特許會計師協會院士、大馬會計師機構成員